Browse Books: Business & Economics / Total Quality Management

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company By Joseph Michelli Cover Image
$33.00
Usually Arrives in Store in 1-5 Days
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization By C. William Crutcher, Fernando Flores (Foreword by) Cover Image
$27.45
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(This book cannot be returned.)
Lean Turnaround (Pb) By Art Byrne Cover Image
$41.00
Usually Arrives in Store in 1-5 Days
(This book cannot be returned.)
The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization By Tracey Richardson, Ernie Richardson Cover Image
$36.00
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(This book cannot be returned.)
Zero Acceptance Number Sampling Plans By Nicholas L. Squeglia Cover Image
$77.00
Usually Arrives in Store in 1-5 Days
(This book cannot be returned.)

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